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How auiator Handles Your Personal Data

This page explains exactly what data auiator collects when you open an account, make a deposit via bKash or Nagad, or contact our support team — and how we protect it.

Account data kept securebKash, Nagad, Rocket payment details protectedNo data sold to third partiesYou can request your data anytimePolicy applies where local law permits

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Encryption at Every Step Your account data travels over SSL-encrypted connections. Payment details tied to bKash, Nagad or Rocket are never stored in plain text on our servers.

Cookie Controls You Own Session cookies keep you logged in across pages. You can clear them from your browser at any time — we explain which cookies are strictly necessary in the full cookie section of this policy.

Retention and Deletion We hold your data only as long as your account is active or as rules require after closure. Submit a deletion request via live chat and we confirm the outcome in writing.

Who Sees Your Data Only the teams responsible for account verification, payment processing and fraud prevention access your data internally. No third-party advertiser receives your wallet or contact details.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Open live chat from any page in your account. Our team can take your data access or deletion request and route it to the right team without delay.

Email Support Send a written data request to our support email address listed in your account settings. Include your registered mobile number for faster account matching.

Account Settings Some data preferences — like communication opt-outs — can be changed directly from your account settings page without contacting support at all.

What We Collect and Why We Collect It

auiator Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, contact details and the mobile wallet information you provide — for example, your bKash or Nagad number used during deposit or withdrawal. This is strictly to process transactions, verify your account and keep communications relevant to you.

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We also collect device and browser data automatically when you load pages: IP address, device type and session timestamps. This helps us detect unusual access patterns and keep your account secure. Cookies are used to maintain your login session and remember preferences like language and your
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last visited section. We do not store your full bKash, Nagad or Rocket PIN — wallet authentication happens inside your own wallet app. When you reach out to support, the conversation history is stored so our team can follow up without you repeating yourself. Data collected
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is used only for account operation, transaction verification, fraud prevention and relevant communications. We do not sell, rent or trade your personal data to advertisers or unaffiliated third parties. Retention periods apply: account data is held for as long as your account is active and for
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a period after closure as required by applicable rules. Whether this policy applies to you depends on your local law and eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy Rights

We collect your name, phone number, and the mobile wallet identifier — bKash, Nagad or Rocket — you use for deposits. Device type and session data are collected automatically for security purposes.

Your wallet number is stored to match transactions to your account. Your PIN is never collected or stored — authentication happens inside your own bKash or Nagad app directly.

Yes. Contact us via live chat or the support email in your account settings. Include your registered phone number and we will compile and send your data record to you.

Submit a deletion request through live chat or support email. We process it in line with applicable rules — some data may be retained for a mandatory period after account closure before full deletion.

We do not sell or rent your data to advertisers. Data is shared only with payment processors and fraud-prevention services strictly needed to run your account and verify transactions.

The policy applies where access to auiator is permitted under your local law and eligible region. We recommend checking whether online account services are allowed under Bangladesh law before registering.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How auiator Handles Your Personal Data

How We Protect and Manage Your Information

How to Reach Us About Your Data

Common Questions About Your Privacy Rights

01 What personal data does auiator collect when I open an account?

02 Is my bKash or Nagad payment information stored on your servers?

03 Can I request a copy of the data auiator holds about me?

04 How do I ask auiator to delete my personal data?

05 Does auiator share my data with third parties?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

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