Reference

The Rules Behind Your auiator Account

One page holds the rules for your account, your wallet moves through bKash, Nagad or Rocket, and the lobby products you can reach from your phone.

One account per personWallet name must matchRegion-based accessVersion kept per account
auiator The Rules Behind Your auiator Account
REACHING ACCOUNT HELP

Where to Ask About Your Terms

Terms questions get answered by the same team that handles wallet checks, so you are not passed between desks. Start in the chat inside your account — the button sits on every screen once you sign in, and it carries your account ID so the agent can pull the right record. For document or closure requests, use the support email and quote your registered number. Cricket nights and payday weekends are our busiest windows, so a message sent then may sit a little longer before a reply lands.

In-account chat The chat button follows you across the lobby once you sign in. It passes your account ID to the agent, so you skip the part where you explain who you are.
Support email For document requests and closure letters, write from your registered address. Quote your phone number and the section you are asking about, and the reply comes back on that same thread.
Wallet check desk Sent from a friend's bKash or Nagad number? The wallet desk takes your screenshot, matches the transaction ID, then returns the balance or explains the hold in writing.
COOKIES AND RECORDS

Cookies, Login Records and Retention

Sign-in leaves a trail we keep: device type, rough location and the time of each entry, so a login that is not yours can be spotted and closed down. We use cookies to hold your session in a phone browser and to remember that you accepted this page. Personal details stay attached to your account record after closure for the period the law sets, then go. Write to support to ask what we hold, to fix an error, or to request deletion where the rules allow it.

Cookies on this page

Accepting this page lets a small cookie keep your session alive in a phone browser. Clearing site data signs you out. Nothing in that cookie holds your wallet PIN or bKash balance.

Sign-in checks

Every fresh device gets a one-time code before the lobby opens. That code is the main check against someone using your number, so never forward it — our team will not ask for it.

Records we keep

Your account file holds the terms version you accepted, wallet references and the checks we ran. We keep it after closure for as long as local rules require, then delete it.

Asking for changes

Want to see what we hold or correct a name mismatch? Send the request from your registered email. We confirm identity with the same one-time code, then act and write back.

Terms Questions You Send Us

Most of what lands in chat is about one of three things: a wallet name that does not match, a login code that never arrived, or a request to close an account. All three sit in these terms, so answer yourself where you can — the section headings above are plain English, not legal padding. If a line still reads two ways, quote it to us and we will point at the paragraph that decides it. Match nights are busiest, so expect a short wait then.

Yes. Ask in chat and we send the version attached to your account, not the current one on this page. Keep it in your own file if you want a dated record.

Wallet moves must carry the name on your account. A third-party bKash, Nagad or Rocket payment can be held while we check it, and may be returned to the sender.

You can ask us to close it from your registered email. Any balance is settled to your wallet first, then the account locks. Records stay for the period local law sets before deletion.

They can, when a payment rail or provider changes how something works. The version you accepted stays tied to your account, and a material change is flagged in chat before it applies to you.

Availability follows local law and eligible regions, not the device you hold. If the products are not permitted where you are, do not open an account — message us and we will say what applies.

All of it — live tables, slots such as Slot LightningBolt, the sportsbook and cricket markets, and every wallet move. One acceptance covers the lot, so you are not agreeing to a separate set per game.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.